Services

Process optimization

What takes two hours today should not take two hours tomorrow.

Inefficient processes are expensive, and not only in time. They wear down teams, multiply errors and cap growth. We map what is actually happening inside your organization, identify what can be simplified or automated, and implement it with your teams, not instead of them.

What it actually looks like

We always observe before we act. Mapping a process on paper is not enough: we follow what your teams actually do, step by step. We surface duplications, unnecessary back-and-forth, manual data entry that could be eliminated. Only then do we design solutions, involving the users so they understand and accept what changes.

How it unfolds

Typical duration : 10 to 18 weeks for a standard scope, variable depending on the number of processes covered

Mapping the current state

2 to 3 weeks

Field observation, user interviews, modeling processes as they actually function.

Identifying opportunities

1 to 2 weeks

Analyzing bottlenecks, evaluating automation potential, estimating possible gains.

Designing solutions

2 to 4 weeks

Co-designing target processes with teams, selecting the right tools, prototyping and validating.

Rollout and support

3 to 6 weeks

Progressive implementation, testing, user training, adjustments along the way.

What you receive

Full map of current processes (AS-IS)
Target process map (TO-BE) with estimated gains
Functional specifications for automations to be deployed
Tested and operational automations
User documentation and training materials
Dashboard tracking realized gains

Frequently asked questions

Our processes are complex and poorly documented. Where do we start?

That is the situation in most organizations, and exactly why we start with field observation before any modeling. Real processes often look nothing like the official ones, and it is by watching people work that we find the real leverage points.

Our teams worry that automation will eliminate jobs. How do we handle that?

It is a legitimate concern that needs to be addressed directly, not avoided. In most cases, automation does not eliminate positions: it eliminates repetitive tasks that have no value for the business or the people doing them. We work with leadership to define a clear position on the topic before starting the program.

What tools do you use for automation?

Our choice of tools depends on your context: existing systems, internal skills, budget. We work with platforms like Make, Zapier or Power Automate as needed. We do not resell any particular tool and have no commercial partnerships that would influence our recommendations.

How do we make sure automations still work in a year?

By documenting everything rigorously and training your teams to maintain these automations on their own. Our goal is that you do not depend on us to keep what was built running. We always hand over full documentation and the necessary access so you stay in control of your tools.

Ready to free your teams from tasks that do not need them?

Describe your most time-consuming processes. We will give you an honest first read on the improvement potential.

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